Widerrufsrecht

Refund and Return Policy

At Jydix, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned within 30 days of delivery.
  • Include the original packaging, tags, accessories, and other items included with the order, where applicable.

We reserve the right to refuse a return if the product has been used, damaged, altered, or does not meet the conditions above.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide your order number and photos or videos showing the issue. After reviewing your request, we may offer a replacement, exchange, or refund.

If the issue is confirmed to be caused by a product defect or an error on our part, we will cover reasonable return shipping costs.

Returns Due to Change of Mind

If you wish to return an item because you changed your mind, ordered the wrong item, or no longer need the product, you may be responsible for the return shipping costs.

Original shipping fees, where applicable, may not be refundable.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products.
  • Products that have been used, washed, damaged, or altered.
  • Products that cannot be returned for hygiene or safety reasons.
  • Final sale or clearance items when clearly identified as non-returnable.

How to Request a Return

To request a return, please contact us and provide:

  • Your order number.
  • The reason for the return.
  • Photos or videos of the product, if applicable.

We will review your request and provide further return instructions.

Important: Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.