Widerrufsrecht
Return & Refund Policy
Last Updated: August 8, 2026
At København Malerservice ApS, we want our customers to have a safe and reliable shopping experience.
This Return & Refund Policy explains the conditions, procedures, and requirements for returning products purchased from our online store.
This policy applies to our portable welding gun products and related accessories sold through our website.
1. Business Information
This online store is operated by:
Business Name: København Malerservice ApS
CVR Number: 39977362
Business Type: Anpartsselskab (Private Limited Company)
Registered Address:
C/O Ali Amer Ali
Sigynsgade 22, 2. th
2200 København N
Denmark
Responsible Person: Ali Amer Ali
Customer Service Email:
princemckinneyxdjr1k9@gmail.com
2. 30-Day Return Policy
We accept eligible returns within 30 calendar days from the date you receive your order.
The return period begins when the product has been delivered to you.
To request a return, please contact us at:
Email:
princemckinneyxdjr1k9@gmail.com
Please provide:
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Order number
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Customer name
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Email address used for the order
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Product name
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Reason for return
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Photos or videos if the product has defects or damage
We will review your request and provide return instructions.
3. EU Right of Withdrawal
If you are located in the European Union, you may have the legal right to withdraw from an online purchase within 14 days after receiving the product, according to applicable consumer protection laws.
Our 30-day return period provides additional time beyond the standard statutory withdrawal period.
Exercising your withdrawal right does not affect your mandatory consumer rights.
4. Return Conditions
To qualify for a return, the product should:
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Be purchased from our online store
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Be returned within the applicable return period
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Include original packaging where possible
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Include accessories, manuals, and included components
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Be securely packaged to prevent damage during return shipping
Customers may inspect the portable welding gun as they would in a physical store.
However, products that have been used extensively, modified, damaged, or altered may have a reduced refund amount where permitted by applicable law.
5. Portable Welding Gun Return Requirements
Because portable welding guns are technical electrical tools, customers should ensure:
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The product has not been damaged through improper use
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The welding gun has not been modified or repaired without authorization
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Accessories and included components are returned together
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Safety instructions have been followed during testing
Returns caused by normal inspection are accepted.
Returns may be refused or adjusted if the product has been damaged due to misuse, unauthorized modification, or improper operation.
This does not affect your legal rights regarding defective or faulty products.
6. Non-Returnable Items
Returns may not be accepted for:
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Products damaged through misuse or improper operation
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Products modified by the customer
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Products missing essential accessories or components
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Products damaged intentionally
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Products returned after the applicable return period
These limitations do not apply to defective products or products that do not conform to the purchase agreement.
7. Damaged, Defective, or Incorrect Products
If you receive a product that is:
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Damaged
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Defective
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Not working correctly
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Missing components
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Different from the product ordered
please contact us as soon as possible:
Email:
princemckinneyxdjr1k9@gmail.com
Please include:
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Order number
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Description of the issue
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Photos or videos showing the problem
After review, we may provide:
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Replacement
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Repair assistance where applicable
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Refund
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Other appropriate solution according to applicable consumer laws
If the problem was caused by our error or a defective product, we will cover reasonable return costs.
8. Return Shipping Costs
For returns caused by:
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Change of mind
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Incorrect purchase decision
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Personal preference
the customer is responsible for the return shipping cost unless otherwise required by law.
For returns caused by:
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Defective products
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Damaged products
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Incorrect items sent by us
we will cover reasonable return shipping costs.
9. Refund Process
After we receive and inspect the returned product, we will notify you about the refund decision.
Approved refunds will normally be processed within:
5 business days after approval
Refunds will be issued using the original payment method used for the purchase.
Depending on your payment provider or bank, additional processing time may apply.
10. Refund Amount
Approved refunds may include:
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Product purchase price
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Standard delivery costs where required by applicable law
Refunds normally do not include:
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Return shipping costs for voluntary returns
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Additional shipping upgrades selected by the customer
Where legally required, statutory consumer rights will apply.
11. Order Cancellation
If you want to cancel your order, please contact us immediately:
Email:
princemckinneyxdjr1k9@gmail.com
If the order has not been processed or shipped, we will make reasonable efforts to cancel it.
If the order has already been shipped, you may request a return after receiving the product according to this policy.
12. Exchanges
We currently do not offer direct exchanges.
If you need another product or replacement model, please:
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Return the original product according to this policy
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Receive your refund
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Place a new order
For defective products, please contact customer service before returning the item.
13. Warranty and Consumer Rights
Nothing in this Return & Refund Policy limits your statutory consumer rights.
Customers may have legal rights regarding:
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Defective products
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Product conformity
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Repairs
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Replacement
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Refunds
These rights apply in addition to our voluntary return policy.
14. Contact Information
For return requests, refunds, or product support, please contact:
København Malerservice ApS
CVR Number: 39977362
Address:
C/O Ali Amer Ali
Sigynsgade 22, 2. th
2200 København N
Denmark
Email:
princemckinneyxdjr1k9@gmail.com
We aim to respond to customer inquiries within 1–2 business days.