Versand

Shipping Policy

Thank you for shopping with Jydix.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

Shipping Times

Delivery times vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances beyond our control.

Estimated delivery times are provided for reference only and are not guaranteed.

Tracking

When available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or related fees are the responsibility of the customer.

Delays

Shipping delays may occur due to customs clearance, weather, carrier disruptions, public holidays, incorrect address information, or other circumstances beyond our reasonable control.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you where possible.